Refund policy

Made for you. Every RARE STATIC case is printed to order for the phone model and case type you choose. Because of that, we can't accept returns or exchanges for a change of mind, or when the wrong phone model was ordered. Please check your model before you order (on iPhone: Settings › General › About; on Samsung and Pixel: Settings › About phone).

Cancellations and changes. Contact us within 1 hour of placing your order if you need to cancel it or change the phone model. After that, your case may already be in production and we can't cancel or change it.

Damaged, misprinted or wrong item. If your case arrives damaged, has a printing defect, or isn't the design, case type or phone model you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. You won't need to send the case back unless we ask.

Lost parcels. If your tracking hasn't updated for 10 business days, or your order hasn't arrived 30 days after it shipped, contact us and we'll work with our print partner and the carrier to reship your order or refund you.

Refunds. Approved refunds go back to your original payment method. Banks usually take 5–10 business days to show a refund.

How to reach us. Use the contact form on our website or email support@rarestatic.com, and include your order number.